Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and CloudScope ("CloudScope," "we," "us," or "our"), doing business as SenderClarity. By accessing or using our marketing website at senderclarity.com, our SaaS application at app.senderclarity.com, and any related services, tools, or features (collectively, the "Services"), you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use our Services. You must be at least 16 years of age to use the Services.

Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

2. Description of Services

SenderClarity is a DMARC (Domain-based Message Authentication, Reporting & Conformance) management platform designed to help organizations monitor, manage, and enforce email authentication protocols including SPF, DKIM, DMARC, and BIMI.

Our Services include the SaaS management platform, the marketing website, free DNS lookup and email investigation tools, and related documentation and resources.

The Services are provided on an "as-is" and "as-available" basis. While we use best efforts to deliver a reliable and useful service, we make no guarantees or representations regarding the suitability, accuracy, reliability, or availability of the Services for any particular purpose.

3. Account Registration

To access certain features of the Services, you must register for an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your login credentials secure and confidential
• Accept responsibility for all activity that occurs under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate your account if we reasonably believe you have violated these Terms or if your account information is inaccurate or incomplete.

4. Trial Period

We may offer a free trial period to allow you to evaluate the Services before committing to a paid subscription. The trial period is provided at no cost and with no obligation to subscribe.

Trial periods may be time-limited and subject to feature restrictions. We reserve the right to modify, limit, or discontinue trial offerings at any time without prior notice. The trial period exists specifically so that you can assess whether the Services are suitable for your needs before making a financial commitment.

5. Subscription and Fees

Access to paid features of the Services requires an active subscription. Subscription fees are as displayed at the time of purchase and are charged only with your explicit agreement.

• Subscriptions are billed on a recurring basis according to the billing cycle you select (monthly or annual)
• Fees are charged in advance for each billing period
• You authorize us to charge the payment method on file for all applicable fees
• We may change subscription fees with reasonable prior notice; fee changes take effect at the start of your next billing cycle

6. No Refunds

All fees paid for the Services are non-refundable for any reason. This includes, without limitation, partial billing periods, unused features, account downgrades, service dissatisfaction, or early cancellation.

By subscribing to a paid plan, you acknowledge and agree to this no-refund policy. The free trial period described in Section 4 exists specifically to allow you to evaluate the Services and determine their suitability before making any financial commitment.

7. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

To the fullest extent permitted by applicable law, we specifically disclaim all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Any warranty that the Services will meet your requirements or expectations
• Any warranty that the Services will be uninterrupted, timely, secure, or error-free
• Any warranty regarding the accuracy, reliability, or completeness of any data, results, or analysis provided by the Services

While we use best efforts to deliver a high-quality service, we do not provide a service level agreement (SLA) and make no guarantees regarding uptime, availability, or performance. You use the Services at your own risk.

8. Limitation of Liability

To the maximum extent permitted by law, CloudScope shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, arising out of or related to your use of or inability to use the Services, regardless of the theory of liability (contract, tort, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

Our total aggregate liability for all claims arising out of or relating to these Terms or your use of the Services shall not exceed the total amount of fees you paid to us during the twelve (12) months immediately preceding the event giving rise to the claim.

9. Intellectual Property

The Services, including all software, designs, text, graphics, interfaces, and other content, are owned by CloudScope and are protected by intellectual property laws. All rights not expressly granted in these Terms are reserved.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes during the term of your subscription.

10. Customer Data

You retain all ownership rights in any data, content, or information you submit to or through the Services ("Customer Data"). We do not claim ownership of your Customer Data.

You grant us a limited license to process, store, and display your Customer Data solely as necessary to provide the Services and as described in our Privacy Policy.

You are solely responsible for the accuracy, legality, and appropriateness of all Customer Data you upload, submit, or transmit through the Services. Following account termination, we may delete Customer Data after a reasonable grace period as described in our Privacy Policy.

11. Acceptable Use

You agree not to use the Services to:

• Violate any applicable law, regulation, or third-party rights
• Transmit any malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to any part of the Services or related systems
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Services
• Interfere with or disrupt the integrity or performance of the Services
• Scrape, crawl, or use automated means to access the Services beyond normal API usage
• Use the Services to send spam, phishing, or other unsolicited communications
• Resell, sublicense, or provide the Services to third parties without our written consent

Violation of this acceptable use policy may result in immediate suspension or termination of your account.

12. Termination

By You: You may cancel your subscription and close your account at any time through your account settings or by contacting us. Cancellation takes effect at the end of your current billing period, and no refund will be issued for the remaining period.

By Us: We may suspend or terminate your account immediately if you violate these Terms, engage in activity that harms the Services or other users, or if required by law. We may also terminate your account with reasonable notice for any other reason.

Effect of Termination: Upon termination, your right to use the Services ceases immediately. We will retain your data for a reasonable grace period (typically 30 days) to allow you to export it, after which it may be permanently deleted.

The following sections survive termination: Sections 6 (No Refunds), 7 (Disclaimer of Warranties), 8 (Limitation of Liability), 9 (Intellectual Property), and 13 (Governing Law).

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in California.

14. Changes to Terms

We reserve the right to update or modify these Terms at any time. When we make changes, we will update the "Effective Date" at the top of this page. For material changes, we will provide notice to registered users via email or through the Services.

Your continued use of the Services after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Services.

15. Contact

If you have any questions about these Terms of Service, please contact us:

• Email: privacy@senderclarity.com
• Website: senderclarity.com

SenderClarity is a product of CloudScope, California, United States.