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Privacy Policy

Effective Date: March 3, 2026

1. Introduction

Welcome to SenderClarity, a DMARC management platform operated by CloudScope ("CloudScope," "we," "us," or "our"), doing business as SenderClarity, based in California, United States.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our marketing website at senderclarity.com, our SaaS application at app.senderclarity.com, and any related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Services.

2. Information We Collect

2.1 Account Information

When you register for a SenderClarity account, we collect your name, email address, password (stored in hashed form), and account details such as your organization name.

2.2 Domain and Email Authentication Data

When you use our DMARC management platform, we process:

  • DMARC aggregate and forensic reports sent to your reporting address
  • DNS records related to email authentication (SPF, DKIM, DMARC, BIMI)
  • Domain configurations and health scores
  • Sender IP addresses and email volume data contained in DMARC reports

2.3 Email Investigation Data

Our free Email Investigation tool allows you to analyze email authentication for specific messages. When you use this tool, we collect:

  • The email address you provide to unlock your investigation report
  • Authentication probe results (SPF, DKIM, DMARC pass/fail status)
  • Technical metadata from the email headers analyzed

2.4 Usage and Analytics Data

We collect information about how you interact with our Services, including pages visited, features used, and actions taken. On our marketing site, we use privacy-respecting analytics (Seline) that only run when you consent to cookies.

2.5 Technical Data

We automatically collect certain technical information, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Referring URL

2.6 Blog Interaction Data

When you interact with our blog, we may collect:

  • Your name and email address (when leaving comments)
  • Your IP address (for spam prevention)
  • Ratings you submit on blog posts

2.7 Cookies and Tracking Technologies

We use cookies and similar technologies as described in Section 8 below.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve our DMARC management platform and related tools
  • Authentication and Security: To verify your identity, protect your account, and prevent fraud or abuse
  • Analytics: To understand how our Services are used and to improve user experience
  • Communication: To send you service-related notices, security alerts, weekly summary reports, and respond to your inquiries
  • Compliance: To comply with legal obligations, including email authentication standards and reporting requirements

4. How We Share Your Information

We may share your information with the following categories of recipients:

4.1 Service Providers

We use trusted third-party services to operate our platform:

Provider Purpose
Microsoft Azure Cloud hosting, data storage, authentication
Amazon Web Services (SES) Email delivery and investigation processing
Cloudflare CDN, DDoS protection, bot management (Turnstile)
Seline Privacy-respecting website analytics

4.2 Legal Obligations

We may disclose your information if required to do so by law, regulation, or legal process, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of CloudScope, our users, or the public.

4.3 Business Transfers

If CloudScope is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4.4 We Do Not Sell Your Personal Information

We do not sell, rent, or trade your personal information to third parties. We have not sold personal information in the preceding 12 months.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy:

  • Account data: Retained while your account is active and for a reasonable period afterward to comply with legal obligations
  • DMARC report data: Retained according to your account plan and data retention settings
  • Email investigation data: Automatically expires after a limited retention period
  • Blog comments: Retained until you request removal
  • Analytics data: Aggregated and anonymized on a rolling basis

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law.

6. Your Privacy Rights — California (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information:

  • Right to Know: You have the right to request that we disclose what personal information we collect, use, and share about you
  • Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions
  • Right to Correct: You have the right to request correction of inaccurate personal information
  • Right to Opt-Out of Sale: We do not sell your personal information. However, you have the right to opt out if this changes in the future
  • Right to Limit Use of Sensitive Personal Information: You may request that we limit the use of sensitive personal information to purposes necessary to provide our Services
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights

To exercise any of these rights, please contact us at privacy@senderclarity.com. We will respond to verifiable consumer requests within 45 days.

7. Your Privacy Rights — General

Regardless of your location, you may exercise the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request that we correct any inaccurate or incomplete personal information
  • Deletion: Request that we delete your personal information
  • Data Portability: Request your data in a structured, commonly used format
  • Withdrawal of Consent: Where processing is based on consent, you may withdraw it at any time

To make a request, contact us at privacy@senderclarity.com.

8. Cookies and Tracking Technologies

Our Services use the following types of cookies:

8.1 Essential Cookies

These cookies are necessary for the Services to function and cannot be disabled. They include:

  • Authentication session cookies (SaaS application)
  • Cookie consent preference (cs_cookie_choice)
  • Security tokens (anti-forgery, CSRF protection)

8.2 Analytics Cookies

With your consent, we use Seline, a privacy-respecting analytics service, to understand how visitors use our marketing site. These cookies are only set after you click "Accept" on our cookie consent banner.

8.3 Managing Cookies

You can manage your cookie preferences through our cookie consent banner when you first visit our site. You can also control cookies through your browser settings. Note that disabling essential cookies may affect the functionality of our Services.

9. Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption in transit using TLS/HTTPS
  • Secure authentication via JWT tokens and Azure AD/Entra ID integration
  • Role-based access controls within the application
  • Automatic session timeouts after periods of inactivity
  • Rate limiting on API endpoints to prevent abuse

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

10. Children's Privacy

Our Services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly.

11. International Users

Our Services are operated from the United States. If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

By using our Services, you consent to the transfer of your information to the United States.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page. For material changes, we will notify registered users by email.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

SenderClarity is a product of CloudScope, California, United States.

Table of Contents

  1. Introduction
  2. Information We Collect
  3. How We Use Your Information
  4. How We Share Your Information
  5. Data Retention
  6. California Privacy Rights
  7. General Privacy Rights
  8. Cookies and Tracking
  9. Security
  10. Children's Privacy
  11. International Users
  12. Changes to This Policy
  13. Contact Us